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To do everything by yourself can be quite a challenge! While focusing on their core competencies, companies tend to outsource services, business processes and Information Technology services to local and international partners of quality. Whether you need to define an outsourcing or a sourcing strategy, prepare a request for proposals, negotiate a contract or design an innovative governance model, Lorange Leclair & Compagnie offers independent advices based on expertise and hands-on experience, to bring your partnerships up to the next level.
We can assist you in every step of the process, from defining your strategy to managing the transition. Using our own tools, we work efficiently and precisely to define your requirements and select a partner that will meet your needs, in the spirit of your corporate culture.
Strategy
We rely on our speed and proprietary work tools developed over the years to help our clients surpass their business objectives as quickly as possible.
Unique approach
Our experienced professionals are known for their energy and creativity, and offer the best client care on the market while providing innovative, fully integrated IT solutions.
Our activities
- Developing new IT procurement strategies based on your needs and on your sector’s best practices
- Drafting requests for proposals (RFPs) for outsourcing services and for app or Cloud infrastructure, based on comprehensive models
- Negotiating new service agreements with suppliers such as IBM, CGI, Bell, HP, Telus, CSC, Accenture, Wipro and Microsoft
Our tools: we work faster
- We understand every step of the process and the documentation required for the RFP, the suppliers’ proposals and the contract. With that in mind, we have developed a “build-up” approach, whereby the required content is organized once as it is collected and evolves through the process without significant transformation.
- We have a library of documents, service descriptions and templates that can easily be adapted to your context to accelerate the process and reduce the “time to market”, from requirements definition right up to contract negotiation.
Guiding principles of a sound outsourcing agreement
- Having clear expectations. Most frustrations are caused by the misalignment of the client’s and the supplier’s expectations
- Integrated view of the required services, deliverables, expected service levels, pricing for the services and your current costs
- Manageable contract with easily executable clauses
- Leeway and flexibility for the client, to adapt to changing business conditions during the life of the agreement
- Choosing a supplier based on its business proposal but also for its tools and processes, and its ability to fit with your enterprise culture
- Predictability. Do not leave too many things « to be negotiated later »
- Incentive for the supplier to perform and continuously improve
- Cost reduction, year after year
- Profitability for the supplier
- Fairness
LL&Cie’s Value: How to get the best of IT Managed Services
- Clarity on expectations and outcomes (technical, financial, duration, risks)
- Financial discipline and rigor (financial baseline, assets inventories, IT strategy impact, HR transition strategy)
- Risks understood and mitigated
- Competitive posture for as long as possible into the process
- Right level of leverage in the contract for each party